DON'T BE SHY. LAY IT ALL OUT THERE.
Some things that I find helpful to know before we talk:
- the problem you're hoping to solve
- how long it's been going on
- whether anyone in your house has respiratory issues or allergies (sneezing, coughing, headaches, etc.)
- how big your home is (estimate of square feet is fine)
The great room in the middle of our house has an 18-foot open-beam ceiling that has always collected more heat than expected, despite the excellent ventilation the room receives.